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325 Southwest’s Meltdown Should Be a Technology Warning for Airlines

Skift
Skift @ Skift 2 place · 01/03/2023 02:30 EDT

Southwest’s Meltdown Should Be a Technology Warning for Airlines

Instead of heeding employee concerns, Southwest focused primarily on tech for customers, leading to a worst-case example of what can happen when modernizing operations is not a priority. May other airlines learn from Southwest’s mistake. -Justin Dawes

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