Investors see AI creating a new generation of travel distributors, while others say the real work still runs through the old ones. Read more âș
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Profit per available room is what truly moves the needle, said these leaders from Marriott and Mandarin Oriental. Read more âș
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Demographic segmentation of Chinese outbound travelers is the wrong unit of analysis. Read more âș
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Allianz Partners' Vinay Surana rejected the framing that dominated earlier sessions, namely that brands should fight to âownâ the customer relationship. Read more âș
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Accor's Andrew Langdon framed the shift toward branded hotels in Asia as structural, not cyclical â less a temporary response to cost pressures or market timing than the result of market maturity and generational change. Read more âș
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Asia's travel giants can scale globally. First they have to decide which parts of the China playbook get left behind. Read more âș
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Misconceptions about Asia all stem from treating it as a market that follows global trends rather than setting them. Read more âș
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The U.S.-Israel-Iran conflict didn't redirect travel demand toward Asia â it exposed a shift already underway. Read more âș
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Travel demand in Asia is holding up, but travelers are more careful than they let on â safety and price drive decisions more than the experiences they say they want. Read more âș
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Even for superapps, mindless growth at all costs can be a trap that's hard to defend, while strategic, careful expansion aligning with a travel company's mission is a moat. Read more âș
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Sometimes an asset owner wants to build a luxury or lifestyle hotel because the brand sounds prestigious. But this session argued that Hilton's first job as an operator is to tell them 'no' if the project won't pencil out as profitable. Read more âș
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The companies that will matter are those with proprietary data, not ChatGPT wrappers. Read more âș
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"High touch" used to come from a concierge or customer service agent. Today, it can stem from technology, so long as it gives the customer "what they want at that moment when they need it." Read more âș
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The customer is technically in charge of booking decisions, but social media and AI systems are increasingly making the decisions for them. Read more âș
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For Uber, this is bait to drive more sign-ups to its paid subscription service. For Expedia, it's an incremental channel. For hoteliers, another distribution tax of sorts. Read more âș
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For Asian travelers, the booking decision increasingly starts on social media â the platform just takes the order. Read more âș
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Chinese brands can't copy and paste their strategies to compete in international markets. Read more âș
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On this weekâs â Good Morning Hospitality, A Skift Podcastâ : Hotels Edition, â Sarah Dandashyâ and â Steve Turkâ break down â Hiltonâ âs latest push into AI with its upcoming â ChatGPTâ app and evolving âSelectâ deals strategy, and how the company is positioning itself more like a platform that controls pricing, distribution, and guest engagement. Read more âș
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Years of acquisitions left Minor Hotels with a fragmented technology stack that limited personalization across the guest journey. Read more âș
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The Iran war disrupted travel across key corridors, but it also exposed a larger shift already underway. Asia increasingly brings together the demand growth, traveler demographics, value, and digital behavior shaping the industryâs next decade. Many strategies are still built around the demand patterns of the previous one. Read more âș
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22.07.2026 04:18
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