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83 You’d think an AI copilot would widen the gap between star employees and everyone else but a Stanford/MIT study of 5,000 call-center agents found the opposite: it lifted novices’ output by about 34% and barely moved the veterans, narrowing the skill gap instead

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Mal James @ Silicon Canals 2 place · today 12:00 EDT

You’d think an AI copilot would widen the gap between star employees and everyone else but a Stanford/MIT study of 5,000 call-center agents found the opposite: it lifted novices’ output by about 34% and barely moved the veterans, narrowing the skill gap instead

The assumption almost everyone carries about a new tool: it pours rocket fuel on whoever is already at the front. Give the best people a sharper instrument and they pull further ahead. The gap between the stars and everyone else widens. That is the story we have mostly told ourselves about technology and work, and ... Read more

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