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35 AI Customers Negotiate a SaaS Escape Hatch

The Information
Aaron Holmes @ The Information 2 place · today 14:47 EDT

AI Customers Negotiate a SaaS Escape Hatch

Businesses used to feel locked in to their enterprise software providers, but some now say they can cut and run if they need to.Companies such as insurer National Life Group, for instance, have negotiated “opt out” provisions that let them exit their software contracts or reduce their subscriptions, even in the middle of a contract term, if the vendors don’t introduce AI features at the pace or capability they’ve promised, I reported Wednesday.The idea is simple: Businesses don’t want to be wedded to provid

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