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33 In a Crisis, Travel Companies Count on Humans — Not AI 

Skift
Adriana Lee @ Skift 1 place · today 15:24 EDT

In a Crisis, Travel Companies Count on Humans — Not AI 

After Covid exposed how brittle travel's customer service infrastructure was, the industry pitched AI as the fix. Now, with the Middle East chaos, much of the tech that was supposed to help vanished from the narrative.

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