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590 Banks and Insurers Turn to AI Agents for Customer Service, Fraud, and Onboarding, Capgemini finds

The Fintech Times
The Fintech Times @ The Fintech Times 3 place · 11/14/2025 09:30 EDT

Banks and Insurers Turn to AI Agents for Customer Service, Fraud, and Onboarding, Capgemini finds

Capgemini's report finds 92% of FIs say AI agents will help them expand globally without infrastructure cost, driving growth in customer service, fraud, and dynamic pricing.

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