6 place 141

292 Apple Working on ChatGPT-Style AI Assistant for Customer Support

MacRumors
Juli Clover @ MacRumors · 07/08/2025 18:05 EDT

Apple Working on ChatGPT-Style AI Assistant for Customer Support

Apple appears to be developing an AI-based "Support Assistant" for the Apple Support app. Signs of the feature were found in Apple code by MacRumors contributor Aaron Perris, but the Support Assistant doesn't appear to be live in the app as of yet.


Apple users will interact with Support Assistant through chats. The Apple Support app already has a chat feature that relies on Messages, but it is used for communicating with Apple's live support agents. Support Assistant would likely allow customers to ope

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