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502 Klarna U-turns on AI: Rehires humans for customer support after quality complaints

Silicon Canals
Vigneshwar Ravichandran @ Silicon Canals · 05/12/2025 02:56 EDT

Klarna U-turns on AI: Rehires humans for customer support after quality complaints

Stockholm-based Klarna, an AI-powered global payments network and shopping assistant, is shifting its customer service strategy after touting AI’s potential to replace human work. As a part of the strategy, the Swedish fintech unicorn is reintroducing human agents alongside its AI-powered chatbot, reports Bloomberg. This move aims to enhance service quality and address the limitations ... Read more

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