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182 Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy

Business Insider
Nora Redmond,Alex Bitter @ Business Insider · today 06:02 EDT

Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.

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