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1 Unlocking AI’s True Potential: Transforming Customer Care and Employee Experience

Tech Wire Asia
Nexon Asia Pacific @ Tech Wire Asia 1 place · 11/06/2024 23:17 EDT

Unlocking AI’s True Potential: Transforming Customer Care and Employee Experience

AI and ML are well embedded in the call centre, but we can learn from the mistakes of the past. In conversation with two industry executives, we learn about prioritising EX for AI success.

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