24 place 0

937 Software Firms Race to Beat OpenAI in AI Agents

The Information
Jon Victor @ The Information · 09/26/2024 09:00 EDT

Even as businesses struggle to figure out how artificial intelligence chatbots can help their operations, they’re getting inundated with a new AI offering: chatbots that can independently take actions like scheduling appointments, also known as AI agents.

In the last month, Salesforce, Microsoft, Workday and ServiceNow—hoping to head off similar products from OpenAI—have unveiled products they said will let workers automate ordinary business tasks, such as placing an e-commerce order or scheduling a sales.

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