9 place 13

314 Unthread Raises $3M to Empower Support Teams Within Slack with Automation

AlleyWatch
AlleyWatch @ AlleyWatch 1 place · 08/09/2024 09:27 EDT

Slack empowers companies to provide exceptional customer service by strategically deploying tools, expertise, and information. However, optimizing this process has traditionally required manual effort. Unthread is an AI-driven support platform seamlessly integrated with Slack. It streamlines ticket creation for support teams, automating what was once a manual task.  The platform also provides automated responses when appropriate, creates custom workflows to involve the right resources, and also escalates is

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