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343 McDonald's Pauses AI-Powered Drive-Thru Voice Orders

Slashdot
BeauHD @ Slashdot · 06/17/2024 16:40 EDT

McDonald's Pauses AI-Powered Drive-Thru Voice Orders

After two years of testing, McDonald's has ended its use of AI-powered drive-thru ordering. "The company was trialing IBM tech at more than 100 of its restaurants but it will remove those systems from all locations by the end of July, meaning that customers will once again be placing orders with a human instead of a computer," reports Engadget. From the report: As part of that decision, McDonald's is ending its automated order taking (AOT) partnership with IBM. However, McDonald's may be considering other p

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