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560 Q&A: IAG Loyalty CEO on the New Age of Customer Loyalty

Skift
Skift @ Skift · 09/14/2023 10:00 EDT

Q&A: IAG Loyalty CEO on the New Age of Customer Loyalty

With increased competition and the rise of personalization, loyalty has shifted from being purely transactional to focused on emotional connections with customers. As travel choices multiply, brands that create these genuine connections will be the ones leading the way. -IAG Loyalty

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