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146 What 100 suicide notes taught us about creating more empathetic chatbots

The Next Web
The Conversation @ The Next Web · 11/13/2021 10:00 EDT

What 100 suicide notes taught us about creating more empathetic chatbots

While the art of conversation in machines is limited, there are improvements with every iteration. As machines are developed to navigate complex conversations, there will be technical and ethical challenges in how they detect and respond to sensitive human issues. Our work involves building chatbots for a range of uses in health care. Our system, which incorporates multiple algorithms used inartificial intelligence (AI) and natural language processing, has been in development at the Australian e-Health Rese

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