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651 Speech Analytics: Benefits and its New Importance in Telecommunication Technology

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elena_zz @ Habr 3 place · 02/03/2021 05:31 EDT

Speech Analytics: Benefits and its New Importance in Telecommunication Technology

Speech analytics is the process of analysing recorded speech, such as phone calls, to gather customer information to improve communication and future customer interaction. Speech analytics as a technology has been evolving especially rapidly over the last few years. It gives the ability to structure and analyse previously lost streams of insight-rich data, such as phone conversations. Empowered with this technology, operations can gather incredibly valuable business intelligence to drive call delivery perfo

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