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63 Humans actually prefer talking to an AI than a support person, says gas giant as it cuts jobs

Digital Trends
Sudhanshu Kumar Mangalam @ Digital Trends 2 place · today 09:07 EDT

Humans actually prefer talking to an AI than a support person, says gas giant as it cuts jobs

British Gas is cutting 1,300 customer service roles as its CEO argues that people are moving toward digital channels and AI tools.

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