3 place 0 fresh

65 Sierra Acquires Agent Startup ‘Takeoff’ to Diversify Its Business

The Information
Stephanie Palazzolo @ The Information 1 place · today 10:01 EDT

In 2020, 22-year-old Aakash Thumaty was a product manager at Salesforce when he wrote an essay, “Value Driven Innovation at Shopify and the Incumbency Trap at Salesforce,” which argued against Salesforce’s subscription-based business model. He sent it to Bret Taylor, who at the time was Salesforce’s chief operating officer. To Thumaty’s surprise, Taylor shared it with other executives at the company.Six years later, Thumaty and Taylor’s paths are crossing again. Sierra, the AI customer support startup Taylo

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