3 place 0

510 AI agents need more than reasoning: they need to actually use the web

Digital Trends
Chris Gallagher @ Digital Trends · 06/19/2026 07:49 EDT

AI agents need more than reasoning: they need to actually use the web

A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not better. The model isn’t the problem. The company’s own website is. The return policy the assistant needs to quote lives in […]

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