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Customers provide teams with feedback constantly, in the form of support tickets, survey comments, app reviews, and countless other sources. But much of this data is unstructured, making it challenging to identify patterns across hundreds or thousands of responses.
In the past, making sense of this data required customer service teams to manually comb through spreadsheets, categorizing feedback by sentiment, severity, and topic. This process was not only extremely time-consuming, but also quite subjective.
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The Information
An East Bay apartment complex has been bought at a price that's well below its prior value. Read more ›
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A PG&E Corp. unit has bought a San Jose building in a move to bolster the utility's South Bay operations. Read more ›
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It’s Tuesday, June 30, 2026, and today’s venture funding tells a clear story: investors are no longer paying simply for AI. They’re backing the infrastructure, software, and specialized hardware that make AI useful inside real businesses. The strongest rounds announced in ... Read more ›
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Dish, the company that operates Dish TV and Sling TV, has filed for Chapter 11 bankruptcy," as reported earlier by Reuters. The plan will allow the EchoStar-owned company to continue to wind down its wireless operations after "unforeseen delays" held back its sale of $23 billion worth of 5G spectrum to AT&T. Dish TV, Sling […] Read more ›
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Harbor Freight's electric push-mower may sound too good to be true at its really reasonable price point. Is it actually worth it or just junk? Read more ›
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InnLead Monhub combines a 15.6-inch display, multi-device connectivity, and a travel-focused design with uncertainty Read more ›
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Christopher Nolan's latest epic is out on July 17 and the early screenings have already begun. Read more ›
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The president has capitalized massively on crypto, according to his 2025 financial disclosure, making it one of his most lucrative business moves. Read more ›
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A new study tested 86 child safety features across TikTok, Instagram, Snapchat, and YouTube, and found that more than half were broken, buried, or missing entirely. Read more ›
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The WD Red Plus WD40EFPX is a suitable drive for small NAS installations that uses CMR technology. Read more ›
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If you have the need for speed, there are a few places in the world you should visit. Here's where in the world you can push your ride to its limits. Read more ›
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The retailer allegedly failed to meet requirements under the Fair Credit Reporting Act. Read more ›
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Also, the science of poop's distinctive shape, boron buckyballs, and the secret to a soccer feint. Read more ›
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Soaring demand for a limited supply of memory chips and other components has quickly pushed up prices for the Nvidia AI servers those chips go into, particularly over the last few months. That’s made it more difficult for cloud providers that buy the servers to create budgets and predict future costs, and has prompted many of them to raise prices for their AI developer customers, according to conversations with server... Read more ›
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Here's how to watch Mexico vs Ecuador for free online and from anywhere at the FIFA World Cup 2026, as co-hosts begin their knockout campaign. Read more ›
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In a sea of smart glasses I can’t see why you’d choose one with no camera, slow AI, and several other faults over anything else. Read more ›
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Google has shut down the Tenor API, breaking GIF pickers in services that still relied on it and forcing platforms such as X to migrate elsewhere. 9to5Google notes that the library itself remains available at Tenor.com and "integrations within Google products are also still active, including Gboard, Google Messages, and more." From the report: The Tenor API has been rejecting new API sign-ups in January of this year, but existing... Read more ›
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The prompt I typed was short. “Based on everything you know about me, describe my personality. Be detailed. Don’t flatter me.” I expected the usual ChatGPT shape — a careful profile heavy on words like “thoughtful” and “curious,” soft on anything that would actually sting. That was not what I got. A note before I ... Read more Read more ›
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Just when you think popcorn buckets can't level up any more, along comes this sinister creation. Read more ›
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The Information
XLight, a startup developing advanced lasers for semiconductor manufacturing, is in talks to raise $350 million in funding from a pair of investment firms just weeks after receiving substantial investment from the U.S. Department of Commerce, according to the company’s verbal and written pitch to prospective investors. The company wants to reduce the cost and time needed to make the most advanced AI server chips by developing an alternative approach... Read more ›
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Here’s a suggestion for Mark Zuckerberg: Maybe you should ditch AI model development and spend even more on smart glasses! Meta Platforms on Tuesday unveiled its latest selection of smart glasses, devised with eyewear giant EssilorLuxottica, and it’s hard not to be impressed with the way they look. Meta would seem to have more chance of succeeding with smart glasses than beating the leading AI labs in developing state-of-the-art models.... Read more ›
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Alibaba Group has sued the U.S. Department of Defense, seeking to be removed from the Pentagon’s blacklist of Chinese companies with alleged military ties. In a federal complaint filed in California, Alibaba said the Pentagon’s label has “no basis in fact or law” and was imposed “without notice ... Read more ›
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SpaceX’s xAI is doubling down on video- and image-generating tools, people familiar with the project said. That’s seizing on an opening left by OpenAI and Anthropic, which offer fewer visual capabilities. XAI launched an upgraded video model last week, highlighting how it’s pushing ahead with its own visual efforts even as it brings in outside help to compete with rivals in areas like coding. SpaceX also touted the popularity of... Read more ›
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OpenAI and Broadcom unveiled a new chip the two companies have developed for inference, a big step forward in OpenAI’s effort to reduce its reliance on Nvidia chips and control its own hardware. The companies are calling the new chip Jalapeno, and they said in a blog post that “early ... Read more ›
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By some accounts, the compute crunch of 2026 has become even more dire than the chip crunch of 2023, which saw even venture capital firms becoming quasi-cloud providers temporarily. That’s good news for a subclass of firms that popped up to rent out computing power and help developers run open-source models to power applications. Some people call them compute resellers or inference providers.Most of these firms rent out Nvidia-powered servers... Read more ›
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Ornn, a startup that tracks the cost of AI tokens and computing power, raised $33 million in a funding round led by Andreessen Horowitz. The money will be used to build a marketplace for trading compute, executives at the company told Bloomberg. Ornn is one of several companies seeking to turn ... Read more ›
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Qualcomm has agreed to pay around $3.9 billion in stock for Modular, a software startup that allows developers to write software to run on different chips without having to rewrite the code for each chip. The deal price, based on Qualcomm’s last closing price on Tuesday, more than doubled the ... Read more ›
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Since the start of the year, cities, towns, counties and states across America have slammed the brakes on allowing new data centers in their backyards. By exhaustively combing through a combination of legal documents and local news reports, The Information has identified more than 300 temporary and permanent bans on data center development that state and local governments throughout the U.S. have passed since 2023, and over 75 more under... Read more ›
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For founders, the benefits of building a personal brand are undeniable. A high-profile personal brand can lead to more attention and opportunities from media and investors, create inbound demand from warm leads, and foster trust with potential customers. And, unlike traditional marketing, it can be executed with zero budget. However, building a personal brand can take a great deal of time. With so many founders and thought leaders competing for... Read more ›
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30.06.2026 19:06
Last update: 19:00 EDT.
News rating updated: 02:00.
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