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923 Adobe Says It Will Start Charging For AI Agents Only When They Work

The Information
Laura Bratton @ The Information · 04/21/2026 13:57 EDT

Adobe Says It Will Start Charging For AI Agents Only When They Work

A wave of AI pricing changes is keeping customers on their toes. Anthropic, Salesforce, ServiceNow and Workday have shifted to charging for AI based on how much customers use, rather than a flat subscription fee, for instance.Now Adobe is taking steps to join AI startup Sierra and other firms that want to go a step further, charging customers based on how well their AI tools work, such as when they help businesses complete tasks, according to Adobe president Anil Chakravarthy.Adobe will use the pricing poli

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