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848 AWS Partner Caylent Acquires AI Contact Center-Focused Consulting Firm

The Information
Kevin McLaughlin @ The Information · 04/08/2026 01:33 EDT

AWS Partner Caylent Acquires AI Contact Center-Focused Consulting Firm

Caylent, a consulting firm that helps Amazon Web Services customers adopt AI, has acquired Pronetx, another consulting firm that focuses on selling Amazon’s AI-powered contact center software, called Connect. The deal reflects the growing importance of Amazon Connect, which launched in 2017 and ...

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