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889 How MassMutual and Mass General Brigham turned AI pilot sprawl into production results

VentureBeat
VentureBeat · 04/07/2026 09:35 EDT

Enterprise AI programs rarely fail because of bad ideas. More often, they get stuck in ungoverned pilot mode and never reach production. At a recent VentureBeat event, technology leaders from MassMutual and Mass General Brigham explained how they avoided that trap — and what the results look like when discipline replaces sprawl.At MassMutual, the results are concrete: 30% developer productivity gains, IT help desk resolution times reduced from 11 minutes to one, and customer service calls cut from 15 minute

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