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30 Zendesk Acquiring AI Customer Service Startup Forethought

The Information
Kevin McLaughlin @ The Information 3 place · today 19:01 EDT

Zendesk Acquiring AI Customer Service Startup Forethought

AI customer service software provider Zendesk is acquiring Forethought, a nine-year-old startup that is one of its industry partners and competitors, for an undisclosed sum. The deal shows how larger firms are snapping up smaller rivals that develop AI agents that can perform multi-step tasks ...

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