152 place 0

802 How attackers hit 700 organizations through CX platforms your SOC already approved

VentureBeat
VentureBeat 2 place · 02/19/2026 15:30 EDT

CX platforms process billions of unstructured interactions a year: Survey forms, review sites, social feeds, call center transcripts, all flowing into AI engines that trigger automated workflows touching payroll, CRM, and payment systems. No tool in a security operation center leader’s stack inspects what a CX platform’s AI engine is ingesting, and attackers figured this out. They poison the data feeding it, and the AI does the damage for them.The Salesloft/Drift breach in August 2025 proved exactly this. A

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