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69 Corporate Chatbots Gone Wild

The Information
Kevin McLaughlin @ The Information 3 place · today 13:46 EDT

Corporate Chatbots Gone Wild

Businesses such as IBM and Salesforce have long used chatbots to greet their website visitors and offer them assistance with getting more information about their products. In recent years, generative AI has livened up these chatbots so they are no longer confined to a small set of canned responses. But some technology providers are having trouble keeping these AI chatbots from going off-topic. For instance, earlier this month, Sierra, a $10 billion-valuation startup co-founded by former Salesforce CEO Bret.

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