31 place 142 fresh

66 Booking.com’s agent strategy: Disciplined, modular and already delivering 2× accuracy

VentureBeat
VentureBeat 1 place · today 10:00 EDT

When many enterprises weren’t even thinking about agentic behaviors or infrastructures, Booking.com had already “stumbled” into them with its homegrown conversational recommendation system.

This early experimentation has allowed the company to take a step back and avoid getting swept up in the frantic AI agent hype. Instead, it is taking a disciplined, layered, modular approach to model development: small, travel-specific models for cheap, fast inference; larger large language models (LLMs) for reasoning.

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