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896 Locked out and charged $385 for getting into my Airbnb — is that fair?

Silicon Valley
Christopher Elliott The Travel Troubleshooter @ Silicon Valley · 11/10/2025 09:30 EDT

Locked out and charged $385 for getting into my Airbnb — is that fair?

Q: My partner and I booked an Airbnb near Joshua Tree National Park for my birthday. On the second day, heavy rain caused the keypad lock to malfunction — we couldn’t enter any information after the first digit. We immediately contacted the host, who assumed we caused the keypad to malfunction with incorrect passcode attempts and sent a locksmith hours later. The locksmith suggested the rain had damaged the lock, and the host gave us a manual key. Two weeks later, Airbnb demanded $385 for lock repairs, clai

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