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783 A Reality Check on Agents

The Information
Aaron Holmes @ The Information · 10/21/2025 13:30 EDT

A Reality Check on Agents

Around the start of this year, executives at artificial intelligence providers like OpenAI and Salesforce said 2025 would be “the year of agents,” making it seem like fully autonomous AI would soon take over human jobs. Since then, Salesforce, Microsoft, SAP and many others pitched roughly seven types of agent to automate white collar tasks in realms like coding, HR, finance, and sales. But the promise of truly autonomous agents still hasn’t been fulfilled, and tech leaders are warning companies to lower th

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