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256 Artificial Intelligence in Customer Service: What does the EU AI Act mean for customer care teams?

EU-Startups
Jonathan Bernwieser @ EU-Startups 1 place · 09/12/2025 03:54 EDT

Artificial Intelligence in Customer Service: What does the EU AI Act mean for customer care teams?

The EU AI Act is the European Union’s first-ever legal framework designed specifically to regulate artificial intelligence. Adopted in 2024, it introduces a risk-based approach, classifying AI systems into four categories: minimal, limited, high, and prohibited risk. Its primary aim is to protect fundamental rights, ensure transparency, and promote safe innovation, while preventing harmful or ...

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