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179 AI Customer Support Startups Intercom, Kore.ai Discuss Multibillion-Dollar Valuations With Investors

The Information
Stephanie Palazzolo @ The Information 2 place · 06/13/2025 18:05 EDT

AI Customer Support Startups Intercom, Kore.ai Discuss Multibillion-Dollar Valuations With Investors

Venture capitalists can’t stop betting on startups that are developing artificial intelligence to automate customer support, including those that are on pace to generate more than $100 million in revenue annually.

In the latest examples, Intercom, a customer support software startup founded in 2011, is in talks to sell more than $100 million in shares to investors at a price that values the company at $2 billion or higher, according to a person who spoke with company leaders.

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